Going the Extra Mile

Dear Linda:   I just wanted to bring to your attention the exemplary service provided by Janette Smart, in the Service Dept. at West Coast Toyota. We have dealt with her many times.   Apart from being unfailingly friendly and helpful, she has also gone the extra mile on several attentions. When our transmission gave […]

Janette did a wonderful job in helping to decide the extent of the service that I required. When the service menu didn't specify a particular action, she went searching for the answer and did find it in a earlier schedule.   Many thanks for going the extra mile.   Dave M.